At Kokotree, we don't use passwords for authentication and signing in to your account. Who wants to have to remember another password? That's why we make it easy.
Please see the help guide, How to sign into Kokotree. If you followed those instructions and you still can't sign in, continue below.
Can't sign in with your phone number?
If you entered your phone number and clicked the Sign in button, and you see a message this phone number is not associated with an account, click or tap sign in using your email address. Continue below.
Can't sign in with your email address?
If you entered your email address and clicked the sign in button, and you see a message this email address is not associated with an account, click or tap sign in using your phone number. If this isn't working, continue below.
Can't sign in with your email address or phone number?
Please contact us so we can reset your account information.
I don't receive the security code sms/text message to my phone.
First, check your spam text messages. Your phone may have flagged Kokotree‘s text messages and you may need to add it to your white list. Click or tap the resend code button. If you still don't receive the code, click Try Email. Continue below.
I don't receive the security code in my email.
First, check your spam email folder. Your email provider may have flagged Kokotree emails as spam and you may need to add us to your whitelist. Click or tap the resend code button. If you still don't receive the code, click Try Phone. Continue below.
OMG. I tried everything above and I'm still having problems!
Please contact us and we will reset your account information for you. No worries, sometimes technology doesn't work, and that's why we're here to help you.
